All categories

Returns Policy

Damaged/Faulty Goods

If the bed is delivered by us and It gets damaged in transit. We will send replacements for damaged parts. If the bed gets damaged by you (the customer) during transit or by your customer during assembly then there will be a charge.

Unwanted Goods / Wrongly Ordered Goods

If the customer doesn’t like the bed or ordered by mistake, we offer 7 day refund policy from the date of delivery as long as the item is returned in its full original packaging.
It is the responsibility of the Buyer to arrange Delivery of Unwanted / Wrongly Ordered Goods back to the seller, at the Buyers expense.
Items must be returned Unmarked and in the Original Packaging please.

Collection of Unwanted / Wrongly Ordered Goods By We (The Artisan Bed Company)

If you would prefer that we The Artisan Bed Company to arrange pick up of the Goods. it will cost you (the Buyer) the collection charge of between £50 + VAT and £120+ VAT per transaction depending on the size and weight of each order, the postcode area the goods will be returned from, and any additional charges that the courier company may charge us due to fail collection attempts, their storage or anything like that.


The refund will be processed only after we receive the returned product back into our warehouse.


We offer 12 months warranty in all our products, as long as it is a manufacturer fault and not a damage caused by misuse.

What is not covered in the Warranty

Deliberate damage or misuse including the manufacturer's instructions not being followed.
Use other than domestic, excessive soiling or unsanitary condition.
Accidental damage, incorrect or faulty installation.
Damage due to weather such as lightning, flooding and high winds.
The cost of materials and labour charges for which the manufacturer is held responsible under the terms of any guarantee or warranty.
Normal ageing or wear and tear including mattress settlement and "dipping".
Work for which the manufacturer has recalled the product.
Loss of or damage to accessories.
Noises caused by the use of the product.
Smells which most new products have but wear off after a period of time.
Damage caused by foreign objects or substances not normally associated with the product.
Repairs carried out by the persons not authorised by us or without prior approval.
Any routine maintenance, cleaning, realignment, modification, installation, or transit.